Our Commitment: We want you to be completely satisfied with TickNote. If you're not happy with your purchase, we offer a straightforward refund policy.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with TickNote within the first 7 days of your purchase, you can request a full refund.
2. Eligibility for Refund
You are eligible for a refund if:
- You request the refund within 7 days of purchase
- It is your first subscription to TickNote
- You have not previously received a refund from us
- You purchased directly through our payment partners (Payme, Click, or Paddle)
3. Non-Refundable Cases
Refunds are generally not provided in the following cases:
- Requests made after the 7-day period
- Subscription renewals (please cancel before renewal)
- Accounts terminated due to Terms of Service violations
- Purchases made through Google Play (contact Google directly)
4. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to ticknoteapp@gmail.com
- Include your registered email address
- Include your payment transaction ID (if available)
- Briefly explain the reason for your refund request
5. Refund Processing
Once we receive your refund request:
- We will review your request within 2-3 business days
- If approved, the refund will be processed within 5-7 business days
- The refund will be credited to your original payment method
- You will receive an email confirmation when the refund is processed
6. Subscription Cancellation
You can cancel your subscription at any time:
- Go to your account settings in the app
- Select "Manage Subscription"
- Click "Cancel Subscription"
After cancellation, you will continue to have access until the end of your current billing period. No refunds are provided for partial subscription periods.
7. Google Play Purchases
If you purchased your subscription through Google Play Store, please request a refund directly through Google:
- Open Google Play Store
- Go to Menu → Account → Order History
- Find your TickNote purchase and select "Request a refund"
8. Contact Us
If you have any questions about our refund policy, please contact us:
We typically respond within 24-48 hours.
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